Shipping and handling

Peace of Mind with Insured Shipping

At PawsMartOnline, we want your shopping experience to be worry-free. That's why all orders include insured shipping, ensuring a smooth delivery and efficient resolution in case of any issues.

Free Shipping with Exceptions

We generally offer free shipping on all products. However, during select clearance sales, a flat-rate shipping fee might apply to free items based on their weight and size. This helps us manage inventory while offering you great deals.

Shipping Responsibility

Once an order is marked "delivered" by the carrier, PawsMartOnline is not liable for missing or stolen items. We recommend keeping an eye on tracking emails and having someone available to receive the package upon delivery.

Understanding Shipping Times

Please note that shipping times only reflect the in-transit period. Due to high demand please allow 2-3 business days for order processing and at times an additional 7-14 business days for delivery. Shipping times can vary depending on location and weather conditions.

Shipping Delays and Solutions

We strive to deliver your order within the estimated timeframe. However, unforeseen delays due to weather or carrier issues may occur. We appreciate your patience in such cases. If you experience an unusual delay, please contact our customer support team at support@pawsmartonline.com for assistance.

Accurate Address Required

Please ensure the shipping address provided at checkout is accurate and complete to avoid delivery issues.